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Frequently Asked Questions

What is Crossroad?

Crossroad is a not-for-profit treatment provider for emotionally troubled youth and their families. Founded in 1883 as an orphanage, we have evolved into a leader in the field of emotional treatment. We provide both residential and non-residential services including outpatient counseling, home-based therapy and casework, community-based wraparound programs, aftercare following residential treatment, day education at our on-grounds school, diagnostic assessments, secure care, PRTF (Psychiatric Residential Treatment Facility), and more.

Who makes referrals to Crossroad?

Crossroad receives referrals from families and health professionals. We also receive referrals from school systems, churches, the Indiana Department of Child Services, County Probation Offices, the Indiana Department of Corrections, and comparable agencies in Michigan, Ohio, Wisconsin, and beyond.

What kind of treatment is provided by Crossroad?

Crossroad uses the CARE treatment model developed by researchers with the College of Human Ecology at Cornell University. CARE (Children And Residential Experiences) is a principle-based program model that provides organizations like Crossroad a framework for clinical practice based on a valid theory of how children develop. It motivates children and staff to adhere to routines, structures, and processes while minimizing the potential for interpersonal conflict.

The six principles that form the foundation of CARE are:

  • developmentally focused
  • family involved
  • relationship-based
  • competence centered
  • trauma-informed
  • ecologically oriented

All staff at Crossroad, not just clinicians, are trained in how to implement CARE into everything that we do, since everything that we do revolves around what’s best for the children.

How is Crossroad funded?

About 80 percent of Crossroad’s annual operating budget of $6 million comes from reimbursements and fees for services. The remaining 20 percent of operating revenue and all money for capital projects comes from charitable contributions and other income sources.

What does it cost to treat a child at Crossroad?

Costs vary depending on the child’s and family’s needs. Non-residential services may require fees or may be covered by insurance or other funding. Residential fees, usually paid by the referral source, cover room and board, 24-hour staffing, clothing, some school supplies, routine medical care, and treatment services not billable to other sources. Fees and reimbursements do not cover all costs and Crossroad relies on the gifts of generous donors to help children and families.

Who lives on the Crossroad Campus?

Some of our clients live as residents at Crossroad. Some are here a short time to determine a diagnosis and a recommended course of treatment. Some are here because they have had multiple stays at a psychiatric hospital and are in need of intense treatment. Many girls and boys come to Crossroad because they have been neglected, abandoned, or physically, sexually or emotionally abused. These children and youth, ages 6 to 21, need food, shelter, clothing, and healthcare, as well as a safe, secure and supportive environment in which to rebuild their lives. They find that at Crossroad.

Who works at Crossroad?

Youth and family specialists, a chaplain, teachers, therapists, housekeepers, cooks, maintenance technicians, and other employees are required to provide 24-hour services to children and their families and to provide a network of support for those services.

Each and every employee that works at Crossroad has cleared a background check and a drug screen in compliance with state and federal regulatory statutes.